1.1 These General Terms and Conditions (hereinafter the \u201cTerms\u201d) apply to transactions between customers (hereinafter the \u201cBuyer\u201d) of the online store proair.ee (hereinafter the \u201cOnline Store\u201d) and the owner of the online store proair.ee, Pro Air O\u00dc (hereinafter the \u201cSeller\u201d), regarding the legal relationships arising from the purchase of products from proair.ee. These Terms set forth the rights and obligations between the Seller and the Buyer, liability, the terms of purchase and payment for products, delivery and complaint procedures, and general information about the products and services offered by the Seller. <\/p>\n\n
1.2 The Seller reserves the right to amend or supplement these Terms and Conditions without prior notice. Any changes will be posted on the Online Store\u2019s website and will take effect upon publication on the Online Store. An order placed before the changes to the Terms and Conditions take effect will be subject to the Terms and Conditions in effect at the time the order was placed, unless otherwise provided by law or in these Terms and Conditions. <\/p>\n\n
1.3 The Seller shall not be liable for any damages arising from the Buyer\u2019s failure to review these Terms and Conditions.<\/p>\n\n
1.4 In addition to these terms and conditions, the legal relationships arising from purchases made through the Online Store are governed by the laws in force in the Republic of Estonia.<\/p>\n\n
1.5 The buyer has the right to file a justified complaint with the Consumer Protection Board. The Consumer Disputes Commission is authorized to resolve disagreements and disputes arising from a contract between a consumer and a business that the parties have been unable to resolve by mutual agreement. The review of a complaint by the Consumer Protection Board is free of charge for the parties. For more information on resolving complaints, visit https:\/\/www.tarbijakaitseamet.ee\/et\/tarbijavaidluste-komisjon <\/p>\n\n
2.1 Personal data provided by the Buyer to the Seller will be processed in accordance with the Data Protection Act. Data will be disclosed to third parties only with the Buyer\u2019s consent or in cases provided for by law. <\/p>\n\n
2.2 The Buyer is responsible for ensuring that their email address and password do not fall into the hands of third parties. The Seller shall not be liable for any consequences resulting from the Buyer\u2019s login credentials falling into the hands of third parties through the Buyer\u2019s own fault. <\/p>\n\n
2.3 The Buyer is responsible for the accuracy of the information provided. The Seller shall not be liable for any consequences resulting from inaccurate information entered by the Buyer. <\/p>\n\n
2.4 If the information on the Buyer\u2019s registration page changes, it must be updated on the Online Store\u2019s website before placing a new order. The Seller shall not be liable for any consequences resulting from incorrect information entered by the Buyer or from such information becoming outdated. <\/p>\n\n
2.5 If the Buyer attempts, through their actions, to disrupt or interfere with the operation of the online store, the Seller has the right to immediately and without prior notice restrict or suspend the Buyer\u2019s access to the online store\u2019s website and refuse to serve them in the future.<\/p>\n\n
3.1 All prices on the proair.ee website include VAT.<\/p>\n\n
3.2 Order Processing Fee \u2013 The seller reserves the right to charge an additional fee for processing any order.<\/p>\n\n
3.3 If the price of a product has become unreasonably low due to a system error, Proair O\u00dc reserves the right not to sell that product, and the buyer will receive a refund.<\/p>\n\n
4.1 The buyer can place an order on the proair.ee website through the website\u2019s ordering system, by email at info@proair.ee, or by phone using the number listed on the online store\u2019s website.<\/p>\n\n
4.2 Submitting an order does not automatically reserve the product. After an order is submitted, a representative of the Seller will contact the Buyer as soon as possible to confirm the order and agree on the details. <\/p>\n\n
4.3 If it is not possible to fulfill the order (the product is out of stock, the product is defective, etc.), the Seller has the right to offer the Buyer the option to select an equivalent product. If the Buyer does not wish to receive a replacement product, the order will be canceled, and if payment has already been made, the Seller will refund the money to the Buyer\u2019s account within 14 days of receiving the transfer. <\/p>\n\n
5.1 The sales contract between the Buyer and the Seller is deemed to have been concluded at the moment the Buyer has paid the first installment for the product into the Seller\u2019s bank account or in cash to the Seller\u2019s authorized representative.<\/p>\n\n
6.1 The Buyer has the right to cancel an erroneous order by notifying the Seller via email, telephone, or other channels.<\/p>\n\n
6.2 The order will be automatically canceled if the Buyer has not made the first payment within two business days after the payment due date.<\/p>\n\n
7.1 The Buyer has the right to pay a 50% advance payment for the purchase. In such a case, the Buyer may pick up the product at the Seller\u2019s pickup location once the remaining amount has been paid. <\/p>\n\n
7.2 The Buyer may choose from the following payment methods to pay for the purchase: bank transfer to the Seller\u2019s bank account, cash upon receipt of the product, or installment payments.<\/p>\n\n
7.3 If the Buyer has not made the first payment for the product within the time limit specified in Section 6.2 of these Terms and Conditions, the Seller has the right to cancel the order without notifying the Buyer.<\/p>\n\n
How can I buy or order items from the www.proair.ee online store?<\/strong><\/p>\n\n ORDER WITH PAYMENT OBLIGATION \u2013 Add the selected products to your shopping cart. You can make changes in the shopping cart (change a product, remove a product, etc.). If everything is to your satisfaction, click the \u201cPROCEED TO SHOPPING CART\u201d button. <\/p>\n\n You can choose whether to log in as a registered user or as a guest (fill in the required fields; if necessary, enter your shipping address and billing address separately). Once you’ve made your selection, click the “Log In” or “CONTINUE” button. <\/p>\n\n Select a delivery method (Pick up in person; Itella Smart Post; Itella Smart Courier (if the package exceeds the size limits for Smart Post, you can only order it for pickup in person or via Smart Courier)). Click the \u201cCONTINUE\u201d button <\/p>\n\n Choose the payment method that works best for you. Check the box labeled \u201cI agree to the Terms of Use and will comply with them,\u201d and be sure to review the general terms and conditions first. If everything is in order, click the \u201cORDER WITH PAYMENT OBLIGATION\u201d button. <\/p>\n\n An email will be sent to the email address you provided, with the subject line, \u201cTHANK YOU FOR YOUR PURCHASE FROM THE PROAIR O\u00dc STORE!\u201d<\/p>\n\n We’ve received your order!<\/p>\n\n DELIVERY \u2013 Goods will be delivered to you within 3\u201320 business days, depending on the payment and delivery terms. The maximum delivery time is 20 days. If this period is exceeded, the customer has the right to request a refund and cancel the purchase. The refund will be credited to the account from which the payment was made. <\/p>\n\n PAYMENT OPTIONS:<\/strong><\/p>\n\n MONEY \u2013 You can pay in cash at our pickup location or to the courier. A 0.99% order processing fee will be added to the price. If you pay the courier in cash, an additional 2.50 EUR will be added to the shipping fee. <\/p>\n\n BANK TRANSFER \u2013 You can pay the invoice by bank transfer (as either an individual or a business). Processing the order will take longer. <\/p>\n\n LEASING \u2013 If you don’t have the necessary amount available right away, you can take advantage of our leasing option.<\/p>\n\n CARD PAYMENT \u2013 Card payment option available at the pickup location.<\/p>\n\n PANGALINK \u2013 a payment option on the website<\/p>\n\n Pro Air O\u00dc (www.proair.ee) \u2013 accepts payments only in euros.<\/p>\n\n Pro Air O\u00dc is the controller of personal data; Pro Air O\u00dc transfers the personal data necessary for processing payments to the authorized processor, Maksekeskus AS.<\/p>\n\n 8.1 The Buyer may apply for installment payments to pay for purchases. 9.1 The Buyer may pick up the product at the Seller\u2019s pickup location at V\u00e4rvi 5, Tallinn, after the Seller\u2019s representative has notified the Buyer that the product has arrived at the pickup location.<\/p>\n\n 9.2 Upon request, the product will be delivered to the Buyer by courier or to a package locker. In such cases, a delivery fee will be added to the product price in accordance with the price list provided on the proair.ee website. <\/p>\n\n 9.3 Pro Air O\u00dc is responsible for delivering products purchased from the Seller to the Buyer. Delivery is made within Estonia and, if necessary, within Europe (for delivery outside Estonia, please contact us at 533 222 58 to separately agree on the delivery method and price). <\/p>\n\n 9.4 The buyer must notify the seller of any nonconformity of the goods with the terms of the contract within a reasonable time after the buyer became aware of, or should have become aware of, such nonconformity. If the buyer has entered into the sales contract in the course of their economic or professional activities (e.g., a company), they must inspect the purchased item immediately or have it inspected. <\/p>\n\n 10.1 In accordance with the laws of the Republic of Estonia, a consumer who is a natural person has the right to cancel a sales contract within 14 calendar days of receiving the product. If the goods to be returned are damaged, the buyer is liable for any decrease in value resulting from their use, in order to verify the nature, characteristics, and functionality, the buyer should handle and use the item only in the manner that would normally be permitted in a store. <\/p>\n\n 10.2 You may inspect the merchandise to determine whether it is suitable or unsuitable; inspecting the merchandise is equivalent to trying it out in a retail store before purchase. For example, you must not pour water into a humidifier or air cooler, or remove the filters from the packaging of an air purifier and use the device\u2014for health and hygiene reasons. <\/p>\n\n 10.3 The right to withdraw from the sales contract does not apply to products that have been manufactured with the buyer\u2019s personal characteristics or specific needs in mind (the device has been modified according to the customer\u2019s specific request).<\/p>\n\n 10.5 The buyer has the right to withdraw from a contract concluded by means of communication without giving a reason within 14 days, in accordance with the laws in force in the Republic of Estonia.<\/p>\n\n 10.6 The Buyer agrees to bear the shipping costs associated with returns, unless the product delivered to the Buyer does not match the order.<\/p>\n\n 10.7 Upon termination of the contract, the product must be returned immediately (within at least 30 calendar days).<\/p>\n\n 10.8 In the event of a product return, the Seller offers the option to replace the product with another one, with a corresponding price adjustment.<\/p>\n\n 10.9 If the Buyer does not wish to receive a replacement product, the Seller shall refund the amount paid for the product to the Buyer\u2019s bank account within 14 days at the latest. The refund will be made only to the bank account from which the order was paid. <\/p>\n\n 10.10 The Buyer agrees that, in the event of an abuse of the right to terminate the sales contract, the Seller may refuse to provide services to the Buyer in the future.<\/p>\n\n 11.1 Before submitting a claim, always review the proair.ee Terms of Use. Click here to open the claim form. <\/p>\n\n 11.2 For private individuals, the period for filing claims regarding the goods is 24 months from the date of delivery. For legal entities, the manufacturer\u2019s warranty period applies. The warranty does not cover parts that wear out due to normal use of the product. <\/p>\n\n 11.3 During the period for filing claims, the Consumer is entitled to have the product repaired or replaced free of charge. If the defect is attributable to the manufacturer, all material and manufacturing defects, as well as the cost of labor and replacement parts, will be covered. <\/p>\n\n 11.4 If the Goods have been sold to a Consumer, any defect in the Goods that becomes apparent within the first six months is presumed to have existed at the time the Sales Contract was concluded, and the nature of the defect must be determined by Pro Air O\u00dc, which operates in the fields of businessand professional activities.<\/p>\n\n 11.5 Pro Air O\u00dc has the right to delegate the investigation of a defect to the manufacturer of the device.<\/p>\n\n 11.6 If a defect in the goods is discovered, the Consumer must notify Pro Air O\u00dc within two months of the discovery of the defect by filing a claim (V\u00d5S \u00a7 220(1)). If a claim is filed, Pro Air O\u00dc shall bear the costs associated with repairing or replacing the Goods during the first six months following their delivery to the Consumer, including, in particular, transportation, postage, labor, travel, and material costs (V\u00d5S \u00a7 222(4)). <\/p>\n\n 11.7 Over the next 1.5 years, Pro Air O\u00dc will bear the relevant costs only if the Consumer\u2019s claim was justified.<\/p>\n\n 11.8 A notice (claim) must be submitted within two months of the discovery of the defect. If this deadline is missed, the User loses the right to demand that Pro Air O\u00dc repair or replace the Goods. <\/p>\n\n 11.9 Pro Air O\u00dc undertakes to respond to a complaint submitted by the Consumer in writing or in a form that can be reproduced in writing within 15 days (Consumer Protection Act \u00a7 19(6)).<\/p>\n\n 11.1.1 In the event of replacement of Defective Goods or a part thereof, Pro Air O\u00dc has the right to require the User to return the Defective Goods or the part thereof. If the User requests repair of the Goods and the request is justified, but Pro Air O\u00dc fails to do so within a reasonable time, the User may repair the Goods themselves or have them repaired by a third party and demand reimbursement from Pro Air O\u00dc for the reasonable expenses incurred in doing so. <\/p>\n\n 11.1.2 If repair or replacement of the Goods is not possible or fails, if Pro Air O\u00dc unjustifiably refuses to repair or replace the item or fails to do so within a reasonable time after being notified of the nonconformity with the terms of the contract, and the Consumer does not wish to or cannot have the repairs performed by a third party, the Consumer has the right to withdraw from the Sales Contract and return the Goods to Pro Air O\u00dc.<\/p>\n\n 11.1.3 Pro Air O\u00dc undertakes to refund the purchase price paid under the Sales Agreement within 14 days of receiving a justified Notice of Withdrawal and the return of the Goods to Pro Air O\u00dc.<\/p>\n\n 11.1.4 Claims must be supported by a document proving the purchase.<\/p>\n\n 11.1.5 The warranty does not cover instruction on the use of the product, adjustments, maintenance, cleaning, restoration of the product\u2019s commercial appearance, or the repair of defects caused by failure to follow the instructions for use.<\/p>\n\n 11.1.6 The right to file a claim does not extend to damages incurred during transport after the product has been delivered to the buyer.<\/p>\n\n 11.1.7 Pro Air O\u00dc will not remedy defects that become apparent during the warranty period free of charge if they are caused by:<\/p>\n\n \u2022 software errors installed on the device;<\/p>\n\n \u2022 normal wear and tear;<\/p>\n\n \u2022 improper use or maintenance (including cases where the device has been repaired or maintained by a person not authorized by the manufacturer);<\/p>\n\n \u2022 tampering with, replacing, or removing the serial number, inspection label, or identification label of the device and\/or component;<\/p>\n\n \u2022 defects in the device that Pro Air O\u00dc disclosed to the customer prior to the purchase;<\/p>\n\n \u2022 external factors (including, among others, lightning, electrical voltage that does not meet specifications and voltage fluctuations, moisture, liquids, mechanical damage, etc.);<\/p>\n\n \u2022 the product does not function due to the owner\u2019s fault, as a result of improper use, failure to follow the user manual, or if defects arose due to careless storage, maintenance, or overloading of the product;<\/p>\n\n 11.1.8 Pro Air O\u00dc relies on an expert assessment conducted by a representative authorized by the manufacturer to determine liability. If the expert assessment reveals that the defects were caused by the factors listed above but the device can be repaired, the Consumer has the option to order a paid repair. A device (Product) that has suffered liquid damage, moisture damage, or mechanical damage will continue to be eligible for repair only on a paid basis. <\/p>\n\n 11.1.9 An inspection fee must be paid for the inspection (diagnostics) performed on the device (Goods) if Pro Air O\u00dc is not responsible for rectifying the defect found in the device and the device cannot be repaired. The Consumer must also pay the inspection fee if the inspection (diagnostics) does not reveal any defects in the device and the device complies with the manufacturer\u2019s technical requirements. <\/p>\n\n 11.2.1 A private customer is not required to pay the appraisal fee during the first six months following the delivery of the Goods.<\/p>\n\n 11.2.2 If the Consumer does not file a claim within 6 months (up to 2 years) of receiving the Goods or does not agree with Pro Air O\u00dc\u2019s position, the Consumer must prove that:<\/p>\n\n \u2022 this constitutes a defect (non-conformity with the terms of the contract);<\/p>\n\n \u2022 the defect, or the cause of the defect, existed at the time the device was delivered;<\/p>\n\n \u2022 Pro Air O\u00dc is responsible for the shortage.<\/p>\n\n If Pro Air O\u00dc has provided a sales warranty for the equipment, Pro Air O\u00dc guarantees that any defects will be remedied in accordance with the terms of the sales warranty.<\/p>\n\n To exercise your right to file a claim, please complete the claim form and send it by email to info@proair.ee. If you have any additional questions, please call 533 222 58 on weekdays between 10:00 a.m. and 3:00 p.m. The terms and conditions for filing a claim apply in conjunction with the Terms of Use at www.proair.ee.<\/p>\n\n Processing Fee<\/strong><\/p>\n\n The service provider has the right to charge the customer\u2014i.e., an inspection fee\u2014in accordance with the price list provided, if the product is found to be in working order or the customer declines to proceed with a paid repair, except as provided in \u00a7 218(2) of the Law of Obligations Act.<\/p>\n\n Product handling fees (excluding shipping costs):<\/strong><\/p>\n\n 1. General Provisions 1.1 These General Terms and Conditions (hereinafter the \u201cTerms\u201d) apply to transactions between customers (hereinafter the \u201cBuyer\u201d) of the online store proair.ee (hereinafter the \u201cOnline Store\u201d) and the owner of the online store proair.ee, Pro Air O\u00dc (hereinafter the \u201cSeller\u201d), regarding the legal relationships arising from the purchase of products from proair.ee. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_titles_title":"Terms and Conditions | Pro Air O\u00dc Online Store","_seopress_titles_desc":"Please review Pro Air O\u00dc's General Terms and Conditions. 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Installment Payments<\/h3>\n\n
9. Product Delivery<\/h3>\n\n
10. Refusal to Make a Purchase<\/h3>\n\n
11. Filing a Claim and Conditions<\/h3>\n\n
\n